Let’s have a story.
Last month Elisabeth and I decided to take advantage of Superbowl TV sales and buy an HDTV. So we went online and found a good looking TV, checked it out on Consumer Reports. Then we went to the Northgate Best Buy and looked at it in person. We had someone show us the difference between 60 and 120hz and decided we wanted to pay a little more for that.
The next day we had a some help from my sister and her husband in transporting this TV from the Bellevue Best Buy home in their truck, as it was raining. Putting the top down on the Saab and shoving it in the back seat wasn’t really an option. What we bought was this beautiful 42″ Insignia (a BBY house brand) LCD 120hz thing. It was awesome. TV heaven. That weekend was actually our anniversary, and although we did go out on Saturday, we basically spent all of Sunday at home watching DVDs and cooking.
Wednesday evening I sat down for my first serious bit of video game time. ME2 looked great on it, and I was in VG nerd heaven. Until the TV turned off. “Huh” I thought. “That was weird.” I turned the TV back on. About 30 minutes later, the same thing happened. TV honeymoon over.
I called the tech support line the next day. There was some mild hiccup with them trying to find me, as they couldn’t find my phone number on file. This was not surprising to me, as I never gave my phone number when purchasing the thing. This continued to be a problem with every call I made to them. In any event, my first recommendation was to unplug it for a minute or two, then try again. This was done, to little effect.
My second call involved checking to make sure we had removed all the plastic and that there wasn’t anything blocking the vents. No and no. The TV was no warmer than any other appliance in the house.
My next call ended with my having to get a Geek Squad member out to look at it, which had to wait until yesterday, as that was the first available weekend appointment.
Somewhere in this process we realized it only happened when playing video games or on the Xbox dashboard. This made Rock Band an unrealistic gaming notion and online play impossible.
Yesterday the GS came by to look at it. The trick with an intermittent problem like this is actually demonstrating it to someone. That turned out to be unnecessary. It seems he’d seen the same thing at someone else’s house. The best theory as to the nature of the problem was a feature that turns the TV off automatically if there’s no signal detected for a while. The problem being that somehow the TV, even though it’s showing the picture, is also thinking there’s nothing coming from the component cable. The GS guy said he could either order a new main board for it, but since it was still within a month of buying it, he recommended just exchanging it. Which we did that afternoon.
Having already thrown out the packaging, we wrapped the TV in blankets and rope and dropped the top of the car. It was a sunny weekend here in the northwest, though not all that warm. We drove into Bellevue and swapped it for another.
Elisabeth, sweetheart that she is, recommended that I spend some time playing on it to make sure the same problem didn’t occur. This was a wonderful suggestion. I popped in Dragon Age, which I had just borrowed from a friend while visiting him, his wife, and their new baby. He probably won’t be needing DA for a while.
About an hour or so in, the TV turned off. It did it again a little after that. I went online. Apparently this is widespread problem, only recently occurring. I don’t know how I missed this before. A thread on the Insignia forums has someone at the company saying they’re working on it, but with no timetable available. The general consensus was that a firmware update could clear it up. There was some evidence to suggest that if you just use an HDMI cable, the problem is fixed. I don’t own an HDMI cable. Also, I don’t want to have two useless inputs on the back.
This morning I called Best Buy. I explained the whole situation. I was basically fishing for either a different but comparable model in exchange for this one, or a free HDMI cable. In truth, and HDMI cable for the Xbox is something I would be willing to pay for, but I do not want to have to pay for one because of a defective product. The guy from BBY actually suggested buying a new component cable to see if that was the problem first. I hung up the phone and looked at Elisabeth.
“We’re taking it back.”
We still had the original packaging this time, and we drove it in and I got my money back. Elisabeth asked me if wanted to look at any of the other TVs there. “At this point, I’m thinking, fuck ‘em.” I really do have a way with words.
We spent today driving around to the nearby electronics stores. Her phones directions to some place we’d never even heard of asked us to turn down a dirt road. “That’s where it is?” I said. “It’s not even fucking paved!” We gave up trying to find that one.
We hit Target, Fred Meyer, and eventually ended up at Costco. We didn’t have a membership, so we signed up. Then we got a new Visio TV. Also, a bunch of muffins.